{"id":13993,"date":"2021-03-16T11:42:28","date_gmt":"2021-03-16T08:42:28","guid":{"rendered":"https:\/\/nurgroupmuhendislik.com\/?page_id=13993"},"modified":"2026-06-08T17:58:04","modified_gmt":"2026-06-08T14:58:04","slug":"warranty","status":"publish","type":"page","link":"https:\/\/nurgroupmuhendislik.com\/en\/warranty\/","title":{"rendered":"Warranty"},"content":{"rendered":"<section style=\"max-width: 1180px; margin: 0 auto; padding: 14px; font-family: inherit; color: #222; line-height: 1.7; box-sizing: border-box; overflow-x: hidden;\">\n<div style=\"background: #f3f3f3; border: 1px solid #e4e4e4; border-radius: 12px; padding: 14px; box-sizing: border-box; overflow-x: hidden;\">\n<p>&nbsp;<\/p>\n<div style=\"background: linear-gradient(135deg, #101010 0%, #222222 58%, #3b1c09 100%); color: #fff; border-radius: 10px; padding: 46px 18px; text-align: center; border-bottom: 6px solid #f75c03; margin-bottom: 18px;\"><span style=\"display: inline-block; color: #f75c03; font-size: 13px; font-weight: 800; letter-spacing: 1px; text-transform: uppercase; margin-bottom: 10px;\"><br \/>\nNur Grup M\u00fchendislik<br \/>\n<\/span><\/p>\n<h1 style=\"color: #fff; font-size: clamp(30px, 8vw, 52px); line-height: 1.15; margin: 0 0 14px;\">Limited 2-Year Warranty<\/h1>\n<p style=\"max-width: 900px; margin: 0 auto; color: rgba(255,255,255,0.88); font-size: clamp(15px, 4vw, 17px);\">This limited warranty applies to products manufactured by Nur Grup M\u00fchendislik under the NG Attachments brand, subject to the terms, limitations and claim procedures set out below.<\/p>\n<\/div>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(min(100%, 230px), 1fr)); gap: 14px; margin-bottom: 18px;\">\n<div style=\"background: #fff; border: 1px solid #e2e2e2; border-bottom: 5px solid #f75c03; border-radius: 8px; padding: 22px; text-align: center; box-shadow: 0 10px 24px rgba(0,0,0,0.04); box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 25px; line-height: 1.1; margin-bottom: 8px;\">2 Years<\/strong><br \/>\n<span style=\"color: #555;\">Limited warranty period for eligible manufactured products.<\/span><\/div>\n<div style=\"background: #fff; border: 1px solid #e2e2e2; border-bottom: 5px solid #f75c03; border-radius: 8px; padding: 22px; text-align: center; box-shadow: 0 10px 24px rgba(0,0,0,0.04); box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 25px; line-height: 1.1; margin-bottom: 8px;\">Material<\/strong><br \/>\n<span style=\"color: #555;\">Coverage against eligible material defects.<\/span><\/div>\n<div style=\"background: #fff; border: 1px solid #e2e2e2; border-bottom: 5px solid #f75c03; border-radius: 8px; padding: 22px; text-align: center; box-shadow: 0 10px 24px rgba(0,0,0,0.04); box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 25px; line-height: 1.1; margin-bottom: 8px;\">Workmanship<\/strong><br \/>\n<span style=\"color: #555;\">Coverage against eligible manufacturing workmanship defects.<\/span><\/div>\n<div style=\"background: #fff; border: 1px solid #e2e2e2; border-bottom: 5px solid #f75c03; border-radius: 8px; padding: 22px; text-align: center; box-shadow: 0 10px 24px rgba(0,0,0,0.04); box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 25px; line-height: 1.1; margin-bottom: 8px;\">Claims<\/strong><br \/>\n<span style=\"color: #555;\">Warranty claims must be reported with evidence and product details.<\/span><\/div>\n<\/div>\n<div style=\"background: #fff; border: 1px solid #e2e2e2; border-radius: 10px; padding: 24px 18px; box-shadow: 0 10px 26px rgba(0,0,0,0.045); margin-bottom: 18px; box-sizing: border-box;\">\n<div style=\"text-align: center; max-width: 880px; margin: 0 auto 24px;\">\n<h2 style=\"color: #111; font-size: clamp(24px, 6vw, 30px); line-height: 1.25; margin: 0 0 10px;\">1. Limited Warranty Coverage<\/h2>\n<p style=\"margin: 0; color: #666; font-size: 15px;\">Subject to the terms and conditions below, Nur Grup M\u00fchendislik provides a limited warranty that eligible products manufactured under the NG Attachments brand will be free from defects in material and workmanship.<\/p>\n<\/div>\n<div style=\"background: #fafafa; border: 1px solid #e5e5e5; border-left: 5px solid #f75c03; padding: 20px; border-radius: 8px; box-sizing: border-box;\">\n<p style=\"margin: 0; color: #333;\">The limited warranty period is two (2) years. Unless otherwise stated in writing, the warranty period starts ninety (90) days after delivery to the dealer or on the date the product is sold to the end user, whichever occurs first.<\/p>\n<\/div>\n<\/div>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(min(100%, 280px), 1fr)); gap: 18px; align-items: stretch; margin-bottom: 18px;\">\n<div style=\"background: #111; color: #fff; border-radius: 10px; padding: 24px 18px; border-bottom: 6px solid #f75c03; box-shadow: 0 10px 26px rgba(0,0,0,0.08); box-sizing: border-box;\">\n<h2 style=\"color: #fff; font-size: clamp(24px, 6vw, 28px); line-height: 1.25; margin: 0 0 12px;\">2. First Year Warranty<\/h2>\n<p style=\"margin: 0 0 16px; color: rgba(255,255,255,0.86);\">During the first year from the date of purchase, if an eligible product is found to be defective due to failure to conform to approved specifications, drawings, workmanship or materials, Nur Grup M\u00fchendislik\u2019s obligation is limited to repair or replacement.<\/p>\n<ul style=\"margin: 0; padding-left: 20px; color: rgba(255,255,255,0.88);\">\n<li>Repair of the defective item; or<\/li>\n<li>Replacement with an item conforming to approved specifications and drawings; or<\/li>\n<li>Another remedy approved in writing by an authorized company representative.<\/li>\n<\/ul>\n<\/div>\n<div style=\"background: #fff; border: 1px solid #e2e2e2; border-radius: 10px; padding: 24px 18px; box-shadow: 0 10px 26px rgba(0,0,0,0.045); box-sizing: border-box;\">\n<h2 style=\"color: #111; font-size: clamp(24px, 6vw, 28px); line-height: 1.25; margin: 0 0 12px;\">3. Second Year Warranty<\/h2>\n<p style=\"margin: 0 0 16px; color: #333;\">During the second year from the date of purchase, if an eligible product is found to be defective due to failure to conform to approved specifications, drawings, workmanship or materials, Nur Grup M\u00fchendislik\u2019s obligation is limited to the replacement of the defective item or part.<\/p>\n<p style=\"margin: 0; color: #333;\">During the second year, Nur Grup M\u00fchendislik shall not be responsible for labor costs, installation costs, removal costs, travel costs or any other related service costs unless otherwise agreed in writing.<\/p>\n<\/div>\n<\/div>\n<div style=\"background: #fff; border: 1px solid #e2e2e2; border-radius: 10px; padding: 24px 18px; box-shadow: 0 10px 26px rgba(0,0,0,0.045); margin-bottom: 18px; box-sizing: border-box;\">\n<div style=\"text-align: center; max-width: 880px; margin: 0 auto 24px;\">\n<h2 style=\"color: #111; font-size: clamp(24px, 6vw, 30px); line-height: 1.25; margin: 0 0 10px;\">4. Limitation of Warranty<\/h2>\n<p style=\"margin: 0; color: #666; font-size: 15px;\">This warranty is limited to eligible repair or replacement obligations expressly described in this policy.<\/p>\n<\/div>\n<div style=\"background: #fafafa; border: 1px solid #e5e5e5; border-left: 5px solid #f75c03; padding: 20px; border-radius: 8px; box-sizing: border-box;\">\n<p style=\"margin: 0; color: #333;\">In no event shall Nur Grup M\u00fchendislik, NG Attachments or its authorized representatives be liable for any special, indirect, incidental or consequential damages, including but not limited to loss of profit, loss of revenue, loss of use, machine downtime, cost of substitute product, loss of production, transportation delay, related equipment damage or any other commercial loss.<\/p>\n<\/div>\n<\/div>\n<div style=\"background: #111; color: #fff; border-radius: 10px; padding: 24px 18px; border-bottom: 6px solid #f75c03; margin-bottom: 18px; box-sizing: border-box;\">\n<div style=\"text-align: center; max-width: 850px; margin: 0 auto 24px;\">\n<h2 style=\"color: #fff; font-size: clamp(24px, 6vw, 30px); line-height: 1.25; margin: 0 0 10px;\">5. Warranty Exclusions<\/h2>\n<p style=\"margin: 0; color: rgba(255,255,255,0.84); font-size: 15px;\">Warranty coverage will not be considered for defects, failures or damages caused by conditions outside the scope of material or workmanship defects.<\/p>\n<\/div>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(min(100%, 240px), 1fr)); gap: 14px;\">\n<div style=\"background: rgba(255,255,255,0.08); border: 1px solid rgba(255,255,255,0.16); padding: 18px; border-radius: 8px; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 19px; margin-bottom: 8px;\">Misuse or Abuse<\/strong><br \/>\n<span style=\"color: rgba(255,255,255,0.86);\">Products that, in the judgment of Nur Grup M\u00fchendislik, have been misused, abused, overloaded or operated outside their intended application.<\/span><\/div>\n<div style=\"background: rgba(255,255,255,0.08); border: 1px solid rgba(255,255,255,0.16); padding: 18px; border-radius: 8px; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 19px; margin-bottom: 8px;\">Non-NG Products<\/strong><br \/>\n<span style=\"color: rgba(255,255,255,0.86);\">Products, components or accessories not manufactured or supplied by Nur Grup M\u00fchendislik under the NG Attachments brand.<\/span><\/div>\n<div style=\"background: rgba(255,255,255,0.08); border: 1px solid rgba(255,255,255,0.16); padding: 18px; border-radius: 8px; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 19px; margin-bottom: 8px;\">Unauthorized Repairs<\/strong><br \/>\n<span style=\"color: rgba(255,255,255,0.86);\">Alterations, welding, repairs, modifications or part replacements not authorized in writing by Nur Grup M\u00fchendislik.<\/span><\/div>\n<div style=\"background: rgba(255,255,255,0.08); border: 1px solid rgba(255,255,255,0.16); padding: 18px; border-radius: 8px; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 19px; margin-bottom: 8px;\">Wear Items<\/strong><br \/>\n<span style=\"color: rgba(255,255,255,0.86);\">Wear parts, consumables, teeth, adapters, cutting edges, hoses, pins, bushings, seals, hydraulic oil and similar consumable or wear items.<\/span><\/div>\n<div style=\"background: rgba(255,255,255,0.08); border: 1px solid rgba(255,255,255,0.16); padding: 18px; border-radius: 8px; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 19px; margin-bottom: 8px;\">Improper Storage<\/strong><br \/>\n<span style=\"color: rgba(255,255,255,0.86);\">Damage caused by exposure to weather, corrosion, improper storage, inadequate protection or poor maintenance.<\/span><\/div>\n<div style=\"background: rgba(255,255,255,0.08); border: 1px solid rgba(255,255,255,0.16); padding: 18px; border-radius: 8px; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 19px; margin-bottom: 8px;\">Extra Costs<\/strong><br \/>\n<span style=\"color: rgba(255,255,255,0.86);\">Travel time, downtime, environmental charges, shop supplies, freight, customs costs, removal costs and installation costs unless approved in writing.<\/span><\/div>\n<\/div>\n<\/div>\n<div style=\"background: #fff; border: 1px solid #e2e2e2; border-radius: 10px; padding: 24px 18px; box-shadow: 0 10px 26px rgba(0,0,0,0.045); margin-bottom: 18px; box-sizing: border-box;\">\n<div style=\"text-align: center; max-width: 880px; margin: 0 auto 24px;\">\n<h2 style=\"color: #111; font-size: clamp(24px, 6vw, 30px); line-height: 1.25; margin: 0 0 10px;\">6. Warranty Claim Procedure<\/h2>\n<p style=\"margin: 0; color: #666; font-size: 15px;\">All warranty claims must be reported promptly and must include sufficient technical evidence for evaluation.<\/p>\n<\/div>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(min(100%, 240px), 1fr)); gap: 14px;\">\n<div style=\"background: #fafafa; border: 1px solid #e5e5e5; border-bottom: 5px solid #f75c03; padding: 18px; border-radius: 8px; text-align: center; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 19px; margin-bottom: 8px;\">1. Notify Immediately<\/strong><br \/>\nThe distributor, dealer or customer must notify Nur Grup M\u00fchendislik immediately after discovering the alleged defect.<\/div>\n<div style=\"background: #fafafa; border: 1px solid #e5e5e5; border-bottom: 5px solid #f75c03; padding: 18px; border-radius: 8px; text-align: center; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 19px; margin-bottom: 8px;\">2. Provide Evidence<\/strong><br \/>\nClaims must include photographs, videos where possible, serial number, product model, invoice or delivery details and a description of the issue.<\/div>\n<div style=\"background: #fafafa; border: 1px solid #e5e5e5; border-bottom: 5px solid #f75c03; padding: 18px; border-radius: 8px; text-align: center; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 19px; margin-bottom: 8px;\">3. Technical Review<\/strong><br \/>\nRecommended repairs, replacement parts and related costs must be discussed with and approved by an authorized company representative.<\/div>\n<div style=\"background: #fafafa; border: 1px solid #e5e5e5; border-bottom: 5px solid #f75c03; padding: 18px; border-radius: 8px; text-align: center; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; font-size: 19px; margin-bottom: 8px;\">4. Return if Required<\/strong><br \/>\nNur Grup M\u00fchendislik may require that the defective product or part be returned to its factory in Turkey for inspection.<\/div>\n<\/div>\n<\/div>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(min(100%, 280px), 1fr)); gap: 18px; align-items: stretch; margin-bottom: 18px;\">\n<div style=\"background: #111; color: #fff; border-radius: 10px; padding: 24px 18px; border-bottom: 6px solid #f75c03; box-sizing: border-box;\">\n<h2 style=\"color: #fff; font-size: clamp(24px, 6vw, 28px); line-height: 1.25; margin: 0 0 12px;\">7. Repair Authorization<\/h2>\n<p style=\"margin: 0; color: rgba(255,255,255,0.86);\">Any repair work, labor cost, replacement part cost or third-party repair service must be discussed with and approved in writing by an authorized Nur Grup M\u00fchendislik representative before the work is performed.<\/p>\n<\/div>\n<div style=\"background: #fff; border: 1px solid #e2e2e2; border-radius: 10px; padding: 24px 18px; box-shadow: 0 10px 26px rgba(0,0,0,0.045); box-sizing: border-box;\">\n<h2 style=\"color: #111; font-size: clamp(24px, 6vw, 28px); line-height: 1.25; margin: 0 0 12px;\">8. Final Decision<\/h2>\n<p style=\"margin: 0; color: #333;\">Warranty approval, repair method, replacement decision and any applicable cost coverage shall be determined by Nur Grup M\u00fchendislik after technical review of the product, claim evidence and operating conditions.<\/p>\n<\/div>\n<\/div>\n<div style=\"background: #fff; border: 1px solid #e2e2e2; border-radius: 10px; padding: 24px 18px; box-shadow: 0 10px 26px rgba(0,0,0,0.045); margin-bottom: 18px; box-sizing: border-box; text-align: center;\">\n<p>&nbsp;<\/p>\n<h2 style=\"color: #111; font-size: clamp(24px, 6vw, 30px); line-height: 1.25; margin: 0 0 12px;\">Factory and Contact Information<\/h2>\n<div style=\"display: grid; grid-template-columns: repeat(auto-fit, minmax(min(100%, 240px), 1fr)); gap: 14px; text-align: left; margin-top: 22px;\">\n<div style=\"background: #fafafa; border: 1px solid #e5e5e5; border-left: 5px solid #f75c03; padding: 18px; border-radius: 8px; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; margin-bottom: 6px;\">Company<\/strong><br \/>\nNur Grup M\u00fchendislik Makina Ltd. \u015eti.<\/div>\n<div style=\"background: #fafafa; border: 1px solid #e5e5e5; border-left: 5px solid #f75c03; padding: 18px; border-radius: 8px; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; margin-bottom: 6px;\">Factory<\/strong><br \/>\nOST\u0130M OSB 1271. Cadde No: 16-18-20, Yenimahalle, Ankara, Turkey<\/div>\n<div style=\"background: #fafafa; border: 1px solid #e5e5e5; border-left: 5px solid #f75c03; padding: 18px; border-radius: 8px; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; margin-bottom: 6px;\">Phone<\/strong><br \/>\n<a style=\"color: #111; text-decoration: underline;\" href=\"tel:+903124406034\">+90 312 440 60 34<\/a><\/div>\n<div style=\"background: #fafafa; border: 1px solid #e5e5e5; border-left: 5px solid #f75c03; padding: 18px; border-radius: 8px; box-sizing: border-box;\"><strong style=\"display: block; color: #f75c03; margin-bottom: 6px;\">E-mail<\/strong><br \/>\n<a style=\"color: #111; text-decoration: underline; word-break: break-word;\" href=\"mailto:info@nurgroup.com.tr\">info@nurgroup.com.tr<\/a><\/div>\n<\/div>\n<\/div>\n<div style=\"background: linear-gradient(135deg, #f75c03 0%, #d64b00 100%); color: #fff; padding: 28px 16px; border-radius: 10px; text-align: center; box-sizing: border-box;\">\n<h2 style=\"color: #fff; font-size: clamp(24px, 6vw, 30px); line-height: 1.25; margin: 0 0 10px;\">Submit a Warranty Claim<\/h2>\n<p style=\"margin: 0 auto 20px; color: rgba(255,255,255,0.93); max-width: 860px; font-size: 15px;\">To submit a warranty claim, please send product details, photographs, invoice or delivery information, operating conditions and a clear description of the issue to our official company e-mail address.<\/p>\n<div style=\"display: flex; flex-wrap: wrap; gap: 12px; justify-content: center; max-width: 560px; margin: 0 auto;\"><a style=\"display: inline-flex; align-items: center; justify-content: center; min-height: 48px; flex: 1 1 240px; padding: 12px 18px; background: #fff; color: #111; text-decoration: none; font-weight: 800; border-radius: 5px; word-break: break-word; box-sizing: border-box;\" href=\"mailto:info@nurgroup.com.tr\"><br \/>\ninfo@nurgroup.com.tr<br \/>\n<\/a><a style=\"display: inline-flex; align-items: center; justify-content: center; min-height: 48px; flex: 1 1 240px; padding: 12px 18px; background: #111; color: #fff; text-decoration: none; font-weight: 800; border-radius: 5px; box-sizing: border-box;\" href=\"tel:+903124406034\"><br \/>\n+90 312 440 60 34<br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n<p>&#8220;`<\/p>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; Nur Grup M\u00fchendislik Limited 2-Year Warranty This limited warranty applies to products manufactured by Nur Grup M\u00fchendislik under the NG Attachments brand, subject to the terms, limitations and claim procedures set out below. 2 Years Limited warranty period for eligible manufactured products. Material Coverage against eligible material defects. Workmanship Coverage against eligible manufacturing workmanship [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13993","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/nurgroupmuhendislik.com\/en\/wp-json\/wp\/v2\/pages\/13993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nurgroupmuhendislik.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nurgroupmuhendislik.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nurgroupmuhendislik.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nurgroupmuhendislik.com\/en\/wp-json\/wp\/v2\/comments?post=13993"}],"version-history":[{"count":1,"href":"https:\/\/nurgroupmuhendislik.com\/en\/wp-json\/wp\/v2\/pages\/13993\/revisions"}],"predecessor-version":[{"id":32336,"href":"https:\/\/nurgroupmuhendislik.com\/en\/wp-json\/wp\/v2\/pages\/13993\/revisions\/32336"}],"wp:attachment":[{"href":"https:\/\/nurgroupmuhendislik.com\/en\/wp-json\/wp\/v2\/media?parent=13993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}